Chapter 14: Business
The Business tab and your own business: browse and search, set up a Business Hub, labels and location, products, offers, Autofind, nearby alerts, ratings, filings and OTP checks.
14.1 Business Circles (browse)
What is the Business tab?
The Business tab (called Business Circle) is a directory of shops, manufacturers, wholesalers and service providers. The header reminds you that businesses are verified with 2+ govt. credentials.
What do I see when I open it?
The home screen shows 25 industry tiles. Tap an industry to see its business types (labels) with the number of businesses in each. Tap a type to see the list of businesses.
What does the "V" mark mean?
"V" marks a verified business: one whose owner has verified at least 2 government credentials, including PAN. Businesses without it show as Unverified.
What is an Unverified business?
These are shops listed from public map data that nobody has claimed yet. They always appear in their own section below the verified businesses. See 14.7 and 14.14 to claim one.
How is the list ordered?
Businesses are ranked by how well they match your search or type, then verified status, then a live offer, then rating, then distance.
Which distance do I see on a card?
The straight-line distance from your phone's GPS. If your phone has no position, the distance is measured from the area you picked, and the text says so.
Why does the list show "Near:" with a place name?
It shows the place you are searching around. By default it is your phone's own place, such as your town. Pick another area in the filter to change it. It resets to your phone's place each time you open the screen.
Why is the list empty or short?
Check that location is on and permission is allowed. If you see "No verified businesses yet", no business in that area has completed verification. Try a wider area, or search by name.
Why does my business not appear in the Circle?
A business appears in the verified list only when it has at least 2 verified credentials and its PAN is verified (14.14). The Business Hub shows a checklist of what is still missing.
Can I see who follows a business?
Yes. Followers and Following lists are in 14.10.
14.2 Business Hub (My Business)
What is the Business Hub?
It is the home page of one business. It has a cover photo, a Follow button for visitors, and three tabs: Products & Services, Filings and About.
How do I open my own business?
Tap the business bag icon on the Samaj tab. It opens your businesses with full editing. When you open someone else's business, it is read-only.
Why is my bag icon not green?
It turns green only when you have at least one product or service with a photo and a price saved. A name or logo alone is not enough.
What does the "missing items" checklist show?
It lists what your business still needs to appear in Business Circle: business name, business type, at least one product or service with a photo and price, a full address or saved location, and a verified PAN.
How many businesses can I have?
Up to 3 per person. For another shop, godown or branch, create a separate business.
What happens when I open another member's business?
With no business you see "No business profile yet". With one business it opens directly. With two or more, you pick which one to view.
Who can edit a business?
Only its owner. Visitors can view, follow and rate it.
Can I delete a business?
Yes, from your business list. Deleting removes its products, services and filings, so confirm before you do it.
14.3 Add or edit a business
How do I add a business?
Open the business bag icon, tap add, enter the business name, then choose a business type, add a location, add products or services, and verify your credentials. The checklist guides you step by step.
What details can I set?
Name, logo and cover photo, business type, About text, contact numbers, address and location, products and services, offers, FAQs and filings.
Which phone number is shown?
Your login number is the primary contact and needs no OTP. You can add a WhatsApp number or extra numbers, and each needs an OTP (14.15).
Is the address required?
Yes. You will see "Address is required. Please enter your business address."
Can I change details later?
Yes. Edit any time from your own Business Hub.
14.4 Categories and labels
How do I choose my business type?
Pick one main label from the list (for example "Tile store" or "Tile manufacturer"). Search by typing a word.
Can I add more types?
Yes, up to 3 extra labels besides the main one. Remove one first if you reach the limit.
Does the label decide if I am a shop, manufacturer or wholesaler?
Yes. The kind is worked out from your main label. People see shops, clinics, hotels, malls and restaurants grouped as "Local business".
What if I can't find my type?
Search with a simpler or related word. Names and spellings are matched loosely.
14.5 Locations and map pin
How do I set my business location?
Open Business Locations, search for your place or drop a pin on the map, and add the full address.
Can one business have many locations?
No. A business has one place. For another shop, godown, warehouse or branch, create a separate business, up to 3 in all.
What location labels exist?
Shop, Godown, Showroom, Warehouse, Office and Other.
Why does the pin matter?
Distance, Autofind and nearby alerts all use your saved position. Without a pin, customers cannot find you by distance.
14.6 Products and services
How do I add a product or service?
Open the Products & Services tab and add an item with a name, photos and a price. Group items under a heading so customers can browse.
Does a product need a photo and price?
At least one product or service must have both for your business to count as complete and to turn the bag icon green.
Can customers find my items by search?
Yes. Product and service names appear in search suggestions marked "V" for verified shops. Related words are matched, so "pant" can find trousers.
Is there a price list?
Yes, you can keep a price list for your business.
14.7 Search and filters
How do I search?
Type in the search box. Suggestions appear as you type: business types, shop names and item names.
What can I filter by?
State, District and Taluka. A business matches if its location is in that area. You can also search near a place you pick by place search, map pin or GPS. Shops within about 20 km of that point match.
What does Search online do?
It looks for unverified shops in the area you picked, anywhere in India.
What is Recent?
Your recent searches, so you can repeat them quickly. Tap Reset to clear the filters.
What does "Claim this business" mean?
If an Unverified shop is yours, tap Is this your business? then Claim. A copy is created in your account with 0 verified credentials. It stays out of the verified list until you verify it (14.14).
Does claiming make the business verified?
No. Claiming only gives you ownership. Verification needs credentials and PAN.
14.8 Autofind (nearby)
What is Autofind?
A list of every nearby business that matches the categories you choose, right now. You do not have to follow them.
How do I set what I want to see?
Open Autofind preferences and choose categories. The picker shows only categories that have shops within your radius, with a shop count and a filter box.
What if I choose nothing?
An empty choice means show everything.
A category I picked has vanished.
It has no shops nearby right now. It stays saved and comes back when shops appear, for example when you travel.
Does Autofind cost money?
No. It uses your phone's GPS and shows saved shop data.
Why are verified shops first?
Verified shops always appear first. Unverified shops that can be claimed appear below them.
14.9 Offers
What are Offers and New Arrivals?
Short posts from a business, either an Offer with start and end dates or a New Arrival with an arriving or arrived date.
Who can post?
Only the business owner, from the megaphone icon on the Business Hub.
How many can be live?
2 at a time, offers and new arrivals together. Posting a third removes the oldest.
Do offers expire?
Yes. An offer disappears from every screen when it ends. New arrivals are also removed after a while.
What do I need to fill in?
A title is required. For an offer, set both a start and end date. For a new arrival, set the arrival date. A description is optional.
Who sees offers?
Anyone viewing the business. Followers see a NEW dot on items they have not seen yet.
14.10 Follow a business, followers and following lists
How do I follow a business?
Open the business and tap Follow. It becomes Following.
Can I follow my own business?
No.
What do I get by following?
Offer and new-arrival updates, and a nearby alert when you arrive close to the shop (14.11).
How do I see who I follow?
Open Following. The list shows the businesses you follow with their live offers.
How do I see my followers?
Business owners can open My Followers to see who follows their business.
How do I unfollow?
Tap Following on the business page.
Something went wrong when I tapped Follow.
Check your internet and try again.
14.11 Geofence alerts
What are nearby alerts?
When you arrive within about 200 metres of a shop you follow, KuhuChat sends an alert. Your phone detects this itself.
Which shops can alert me?
Shops you follow, unverified shops you added with the bell button, and shops picked automatically from your Autofind categories.
How many shops can be watched?
20 in all. Followed shops get slots first, then shops you added, then automatic picks.
Will I get the same alert again and again?
No. Each shop has a 12-hour cooldown.
What permission do I need?
Location and notifications. After you follow a business, KuhuChat asks for location while using the app. On newer Android you then open Settings and choose Allow all the time, so alerts work when the app is closed.
Alerts are not working.
Open the Alerts tab and tap Fix location permission. Make sure location is set to Allow all the time and battery saver is not restricting KuhuChat.
What is the Alerts tab?
It lists every shop that will alert you and why.
Is it available on iPhone?
Alerts currently run on Android phones.
What happens when I log out?
Your alerts are cleared, so the next person on the phone does not get yours.
14.12 Ratings
How do I rate a business?
Open the business and tap Rate this business. Choose 1 to 5 stars.
Can I change my rating?
Yes. Your rating shows as Your rating, and a new one replaces the old. You cannot rate twice.
Can I rate my own business?
No. You will see "You cannot rate your own business."
What is the star average?
The average of all ratings, shown with the number of reviews. A claimed shop starts with its public map rating.
14.13 Business FAQ section
What is the FAQ section for?
The owner writes questions and answers about the business once. Visitors tap a question to read the answer. There is no chatbot, so answers are always what the owner wrote.
How do I add one?
In the About tab tap Add FAQ and write both a question and an answer. Both are required.
Can I edit, delete or reorder?
Yes. The owner can edit and delete, and control the order.
Why do I not see FAQs on some businesses?
Visitors see the section only when the owner has added at least one.
14.14 Enterprise filing
What is Enterprise filing?
The Filings tab, where you verify your business credentials with government records. Verified credentials build trust and put you in the Business Circle.
Which credentials can I verify?
GSTIN, PAN, TAN, Professional Tax, CIN, DIN, LLPIN, IEC, AD Code, FSSAI, Biz Hypothecation, Pollution (Industry), UDYAM, Factory License, Gumastadhara (Shop licence) and Drug License.
How many do I need?
At least 2, and PAN must be one of them.
Why are other rows locked?
PAN must be verified first. Every other credential unlocks after that.
How do I verify one?
Tap the credential, enter the number, accept the Compliance Notice and tap I Agree & Verify. The record is checked against government data.
What does the Compliance Notice say?
Fees are non-refundable per verification attempt, you are responsible for the accuracy of the details, and fraudulent entries are legal offences.
Does UDYAM save me effort?
Yes. Verifying UDYAM also verifies your PAN and GST from the same response, with no extra charge.
What if a check fails?
Re-check the number and retry. Each attempt may be charged, so confirm the number first.
Who sees my filings?
Visitors see which credentials are verified on your Filings tab.
14.15 Contact OTP verification
Why is an OTP needed for a business number?
It proves the WhatsApp or extra number really belongs to you.
Does my login number need an OTP?
No. The sheet shows it as fixed and says no OTP is needed.
How do I verify a WhatsApp number?
Enter the number, tap Send OTP & Verify WhatsApp, then type the 6-digit code.
Can I skip WhatsApp?
Yes. Tap Save address only (skip WhatsApp).
What if the number is already verified?
You will see that WhatsApp is already verified.
Can I add extra contact numbers?
Yes, each with its own OTP.
Does this affect my login?
No. Verifying a business number never changes your KuhuChat login.