Chapter 24: Deleting Your Account

If you only want a break, log out (see 2.7). Logging out keeps everything, and you continue where you left off when you log in again with the same number. Delete your account only when you want your data removed. It cannot be undone.

No. Deleting is permanent. If you sign up again with the same number, you get a new, empty account. Nothing from the old account comes back.

Yes. Save what you want to keep before you delete: download photos and videos from the Gallery to your phone, and note down anything from your Diary. Your Diary threads, your own wall and your chats are deleted with the account.

Your admin seat is handed over to another member automatically. Your admin applications and votes are removed.

No. Deleting removes your account and data. The KuhuChat app stays installed until you uninstall it yourself.

Open the three-dot menu at the top right of the Samaj, Contacts, Social or Business tab. The red Delete Account button is at the bottom of the menu, above Logout.

Use the menu on the four main tabs. That is where the red button is.

Yes. Open app.kuhuchat.com/delete-account, log in with your mobile number and OTP, and follow the same steps.

Yes. Use the email option on the Delete account page of this website. We confirm it is you and delete the account within 30 days.

1. Open the three-dot menu and tap the red Delete Account button.
2. Read the warnings on the screen.
3. Decide whether to keep your posts, gallery photos and pins (see 24.4).
4. Type DELETE in the box. The red button stays off until the word matches.
5. Tap Permanently Delete Account.

So that nobody deletes an account by accident. Deleting cannot be undone.

A progress indicator on the Delete Account screen. Keep the app open until it finishes. A very large account can take a few minutes.

The app clears the chats and contacts saved on your phone, signs you out and takes you back to the login screen. It also switches off the extra home-screen icons (see 24.9).

By default they are deleted. If you tick the box "Keep my posts, gallery photos and pins for my Samaj", they stay for your Samaj and show as "Deleted user", with no name, photo or phone number.

Your gallery posts, your posts on other people's walls and your radar pins are deleted, with their photos, videos and voice notes.

Yes. Tap Review my pins on the delete screen. It opens My Pins, where you can delete some by hand first (see 8.10).

No. Kept posts and pins no longer belong to any account. You cannot edit or remove them afterwards, and a new account on the same number is not linked to them.

Yes. Gallery posts and wall posts still expire on their normal schedule (see 23.3). Radar pins do not expire.

No. Your own wall and your Diary threads are always deleted.

• Your profile, login, reminders, trips, Mitra data and contacts.
• Your family tree entries, matrimony profile, admin applications and votes.
• Your group memberships. A group is deleted when its last member leaves.
• The messages you sent in group and Samaj chats.
• Your private one-to-one chats, for both people.
• Your own wall and your Diary threads.
• Your gallery posts, your posts on other walls and your radar pins, unless you chose to keep them.
• Your business in Business Hub, and your follows of other businesses.
• Your group hotel requests.
• The photos, videos and voice notes behind all of the above.

Yes, last of all. If any step fails, your login stays so you can try again, and nothing is left half-finished.

Your own tree is deleted. Entries other people made about you in their trees are marked as removed, in the same way as when you remove a relation (see 5.4).

Your matrimony profile and the interests you sent and received are deleted (see 6.12).

They are deleted. People you shared them with are notified that the thread was deleted (see 18.6).

Your business profile and your follows are deleted. If your business was also listed in the nearby directory (Autofind), a listing may still show there for a while. Write to us from the Contact page if you want it checked.

Hotel booking and payment records, because the law and accounting rules require it. KuhuChat also keeps one small log entry with no personal details, only a scrambled ID and dates, to show that the deletion happened.

Not yet. Star ratings you gave to other businesses are not removed.

Copies in backups are removed as the backups expire. See the Privacy policy.

No. Photos or messages that other people saved, forwarded or screenshotted belong to them and are not removed.

Private one-to-one chats are deleted for both of you. The other person no longer sees the conversation.

Your number may be given to a new person one day. Deleting the chat for both of you makes sure the new owner can never open your old conversation.

The messages you sent in group and Samaj chats are deleted. You are removed from every group. A group is deleted when its last member leaves, and an admin role is passed on to another member.

Possibly. A contact name that someone saved in their own phone book is theirs. KuhuChat cannot change it.

It can stay in their chat list preview until they get a newer message.

There is no notice to your contacts. Your chats and your tile simply disappear for them.

Yes. Log in with the same number and OTP. You see the "What's your name?" screen, like any new user.

A brand new, empty account. There is no family tree, business, groups, chats, wall or Diary, and you must join your Samaj again.

No. They stay as "Deleted user" and are not linked to your new account.

The new owner sees none of your data. Everything KuhuChat keeps no longer points to your number or name.

KuhuTools, KuhuBiz Search and KuhuTrip are switched off at the end of the delete, after you are signed out. Some phones take a few seconds to remove an icon.

No. The main app icon stays until you uninstall the app.

Switch them on again from the three-dot menu, Home screen icons (see 2.10).

Yes. The chats and contacts saved on your phone, the outbox and your nearby-business alerts are cleared as part of deleting.

Your login is removed last, so nothing is lost if a step fails. Open the app, log in again if asked, and tap Permanently Delete Account again. If you see "already running", wait a few minutes and try once more.

A very large account can take several minutes. Keep the app open. If it seems stuck, close the app, open it again and tap delete again. It continues where it stopped.

Yes. After a successful delete the app always returns to the login screen. If you log in with the same number and see "What's your name?", the old account is gone.

The delete did not finish. Open Delete Account again and repeat the steps. If it keeps failing, write to us from the Contact page with the phone number on your account.

Kept posts show as "Deleted user". A business listing may stay in the nearby directory for a while (see 24.5). Contact us if anything else still shows your name or number.

You can delete parts yourself: your posts, pins, Diary threads, chats, reminders and trips, your matrimony profile (6.12) and your business (14.2). Deleting the account removes everything together.

In the Privacy policy, linked from the footer of this website, and in Chapter 23.

Use the Contact page on kuhuchat.com, or email hiren@kuhuchat.com.